Delivery & Returns
How can I check the delivery details of my order?
To check the delivery details of your order, please use the tracking link provided via email. It shows the delivery status and, often, a delivery photo which can help identify the location where your parcel might have been left. If there are any disc
What is Eternal Skincare's return policy?
We are confident you will adore our products. However, if you are not entirely satisfied, you can return your purchase within 90 days for a full product refund. We ensure a no-quibbles, no-fuss process. For detailed information, please view our retur
What should I do if my order hasn't arrived?
If your order hasn't arrived, please double-check if the correct company handled your order, as there is another company with a similar name. You can verify this by checking your transaction ID and confirming whether it matches with the details from
What should I do if I receive an incomplete order?
If you receive an incomplete order, reach out to us and provide your order number and details about the items missing. We will ensure that the missing items are dispatched to you promptly.