My Account
What should I do if I can't log into my account?
If you are experiencing issues logging into your account, such as receiving an error message about being locked out, please ensure you are using the correct email and password combination. If problems persist, you can reach out for assistance, and we
How can I reset my password if the reset instructions are not received?
If you have requested a password reset but have not received the email with instructions, we recommend checking your spam or junk folders, as sometimes the emails can be misdirected. If you still encounter issues, we will send you a new activation em
How can I activate my account on the new website?
We have recently upgraded our website along with the Eternal Skincare Loyalty Club. To activate your account, we send out an activation email with instructions. Please check your inbox for the email, and don't forget to look in your spam or junk fold